Shipping & Returns
SHIPPING (United States)
All of our packages are shipped via USPS and are double boxed. All orders are processed within 24 hours from when the time the order was placed. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout.
Please check back with us periodically for any updates regarding our shipping policies.
IMPORTANT: Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
***SHIPPING CUTOFF*** 4:00 PM EST
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL OR CHANGE YOUR ORDER.
We accept the 4 major credit cards (American Express, Mastercard, Visa, & Discover) as well as PayPal. Due to the high risk of fraud we only accept payments from PayPal accounts that are either verified or with confirmed address. If the requirements are not meet, we will contact you within the same day your order was placed. Orders will be cancelled and refunded within 48 hours if the payment A/C does not meet the above requirement.
How do I become PayPal Verified: To Verify your PayPal US Account, You must confirm your bank account or be approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
1) Log In to your PayPal account.
2) Click the Unverified link.
3) To start the Verification process, choose the Verification method and click the corresponding button.
4) To become Verified with a non-U.S. account, you must add a credit card and complete the Expanded Use process.
5) Log In to your PayPal account.
6) Click the Profile sub tab.
7) Click the Credit Cards link in the Financial Information column.
8) Click Add.
9) Fill out the Add Credit Card form.
10) Click Add Credit Card.
11) You have successfully added your credit card to your PayPal account.
12) Follow PayPal's instruction to complete the Expanded Use process.
Here's how you can confirm your shipping address:
Add a credit card to your PayPal account. By adding a credit card to your account, PayPal can attempt to confirm your address with your credit card company. If the credit card company is not able to confirm your address, you may be asked to complete the Expanded Use enrollment process to activate your credit card. Your address can be confirmed after that process is complete. Note: Not all credit card companies are able to confirm addresses. Apply for PayPal Buyer Credit. If approved, the address on your application will be a confirmed address. Complete Alternative Address Confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.
All sales become final once shipped, and non-refundable, this also applies for pre-orders as well. No returns or exchanges except for incorrect items or sizes sent. Buyer is responsible for all shipping charges involved on returning items for size exchange when a mistake has occurred on our end. If you have a PayPal account, refund will be returned to your account immediately. If you do not have a PayPal account and made payment by credit card, refund will be return to your credit card account via PayPal. This may take about 5-10 days to show up on your statement.
LOST OR DAMAGED PACKAGES:
We are not responsible for lost packages that leave our warehouse.